Privacy Policy dan777 – Player Data Protection & Privacy

Dan777 ("we", "Platform", or "dan777.wine") is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy is drafted to provide full transparency on how we handle your personal information — from the point of collection through to storage and eventual deletion.

This document applies to all products and services offered through the website dan777.wine, the dan777 mobile app (Android & iOS), and our official communication channels including customer support email and live chat. In the event of any discrepancy between a translated version of this Privacy Policy and the original, the original Bahasa Melayu version shall take precedence.

By using any part of the dan777 platform, you agree that the collection and use of your information is as described in this Privacy Policy. This consent is ongoing unless you withdraw it by contacting our team or closing your account.

Dan777 only collects personal data that is genuinely necessary to provide you with a safe, fair, and effective service. We do not collect excessive or irrelevant data beyond the scope of our platform's purposes. The following are the categories of data we may collect:

The above data is collected through several channels: directly when you register or complete a form, automatically via cookie technology and server log recorders, and from trusted third parties such as identity verification providers and fraud prevention data suppliers.

Every piece of data we collect is used for a specific and legitimate purpose. dan777 does not use your data for purposes unrelated to platform operations without first obtaining your separate consent. The following are the primary purposes for data use:

• Account management and verification: We use personal identification and contact data to verify your identity during registration, process login requests, and manage your account securely and efficiently.
• Financial transaction processing: Financial data is used to process deposits, withdrawals, and any related transactions on the platform in accordance with your instructions. Every transaction is recorded for internal audit and regulatory compliance purposes.
• Legal compliance and crime prevention: We are legally required to conduct Know Your Customer (KYC) checks and monitor transactions to detect any suspicious activity related to money laundering or terrorism financing.
• Platform security and fraud prevention: Technical data such as IP addresses and device information is used to detect and block unauthorised access attempts, keeping your account safe from fraudulent activity.
• Gaming experience enhancement: Usage data is analysed in aggregate to understand player behaviour patterns and improve platform design, speed, and overall user experience.
• Communication and customer support: We use your contact information to send important account notifications, security updates, and responses to support enquiries you submit.
• Personalised promotions and offers: With your consent, we may use usage data to personalise promotional offers relevant to your interests and gaming habits. You may withdraw this consent at any time.
• Responsible gaming: Game history data is used to identify patterns that may indicate problem gambling, enabling us to offer appropriate support or protective measures to players who need assistance.

Dan777 does not and will never sell your personal information to any party. However, in the course of legitimate platform operations, there are limited situations where we need to share some of your information with certain parties, namely:

• Payment service providers: Required transaction information is shared with approved payment gateway providers, banks, and e-wallet providers to securely process your deposits and withdrawals.
• Identity verification (KYC) providers: To meet compliance requirements, your identity documents may be shared with verified third-party KYC service providers who are bound by strict confidentiality agreements with us.
• Regulatory and law enforcement authorities: We are legally required to disclose certain information when lawfully requested by regulatory bodies, tax authorities, or law enforcement agencies.
• Technology partners: Cloud infrastructure providers, cybersecurity services, and analytics platforms that help us operate the platform may process some of your technical data, subject to data processing agreements that comply with PDPA.

In the event of a merger, acquisition, or business asset transfer, user information may be transferred as part of that transaction. You will be notified in advance via email or an in-platform notification if this occurs, and you have the right to withdraw from the platform before the transfer takes place if you do not agree.

Dan777 uses cookies and similar tracking technologies to enhance platform functionality, personalise your experience, and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Necessary Cookies (Essential Cookies): Required for basic platform operations such as maintaining your login session, remembering language preferences, and ensuring security features function correctly. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collects information about how visitors use our platform — which pages are visited most frequently, how long sessions last, and where errors occur. All data is collected anonymously and used solely for technical platform improvements.
• Functional Cookies: Allows the platform to remember preferences you have set, such as display theme, notification settings, and game preferences, to provide a more personalised experience on your next visit.
• Marketing Cookies (with consent): Used to display relevant promotions based on your interests and usage history. These cookies are only activated once you have given explicit consent via our cookie management panel.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the platform. The dan777 mobile app uses technologies equivalent to cookies for the same purposes as described above.

The security of your data is a core responsibility we take very seriously at dan777. We continuously invest in security infrastructure and industry best practices to ensure your information remains protected against all threats.

The technical security measures we employ include:

• 256-bit SSL/TLS Encryption for all data communications between the platform and your device.
• Data encryption at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available to all player accounts as an added layer of security.
• 24/7 security monitoring by our team of cybersecurity experts using real-time threat detection tools.
• Regular penetration testing (penetration testing) by independent third-party security firms to identify and remediate any potential vulnerabilities.
• Role-based access control which ensures that only authorised personnel who require access to specific data are able to view it.
• Encrypted data backups periodically at geographically separate data centres to ensure service continuity.

On the organisational front, all dan777 staff who handle personal data are required to undergo regular data protection training and sign confidentiality agreements. Access to user data is audited frequently, and any unauthorised access is investigated immediately.

As a dan777 platform user and under the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

• Right of Access: You have the right to request and receive a copy of all personal data we hold about you. This request will be processed within 14 working days.
• Right to Rectification: If you find that any information we hold is inaccurate or outdated, you have the right to request an immediate correction. Basic information such as phone number and email address can be updated directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data when it is no longer needed for its original purpose, or when you withdraw your consent. However, certain data may need to be retained for legal compliance purposes.
• Right to Restriction of Processing: You may request that we restrict how we use your data in certain circumstances, for example while you are disputing the accuracy of the data or objecting to its processing.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, machine-readable format, and to transfer that data to another party if desired.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Dan777 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. Our data retention policy is as follows:

• Active account data: Retained throughout the period your account is active and for a minimum of 5 years after account closure, in line with financial legal requirements.
• Financial transaction records: Retained for a minimum of 7 years to satisfy applicable tax and audit legal requirements.
• Customer support communication records: Retained for 3 years from the date of last interaction for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months for security and system debugging purposes, before being automatically deleted or anonymised.
• Marketing data (with consent): Retained until you withdraw consent or request deletion, whichever occurs first.

Once the retention period expires, your data will be securely deleted or permanently anonymised using methods that ensure it cannot be recovered or re-linked to you. The deletion process is carried out automatically and scheduled by our systems.

The dan777 platform may contain references or integrations with third-party services such as payment providers, game providers, and esports platforms. Please note that this Privacy Policy applies solely to the dan777 platform itself and does not cover the privacy practices of those third parties.

Every game provider and payment service provider integrated with dan777 has their own privacy policy governing how they handle data. We encourage you to read and understand the privacy policies of those providers before using their services.

Dan777 is not responsible for the privacy practices or content of third-party websites or services. Integration with third parties is carried out solely for the purpose of providing a more complete and secure gaming experience for our users.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. We are committed to responding to every enquiry accurately and within a reasonable timeframe.

You may contact the dan777 Data Protection Officer (DPO) through the following channels:

• DPO Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Support Ticket System: Via the Contact Us section in your account

We aim to respond to all privacy-related enquiries within 3 working days and to resolve more complex complaints within 14 working days. If you are dissatisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory authority.